Frequently Asked Questions
1. The order is placed directly on the website. After sending the order, the staff confirms the order and confirms the payment method before the order is considered successful.
2. For customized or printed products, please contact customer service directly to discuss, and then just order goods according to customer service.
3. The minimum order quantity is 1 piece. Depending on the situation, the minimum order quantity of some products is different.
4. Products cannot be shipped in batches at different time points (more than 30 days).
5. If you need to ship at a separate point, we will charge an increased freight.
6. Looking at the sample, it is recommended to pay the logistics fee to obtain the printed sample package. The blank version can be purchased online for a small amount. The large-scale customers see the sample according to the item.
7. Inquiry can be MAIL: nannangoods1@gmail.com or LINE, but because the customer service of each department is different, it is better not to repeatedly ask a single window.
8. A small number of working days 7 days, a large number of 20-30 days, please contact customer service directly for customized payment or urgent items.
1. The website accepts credit cards, cash on delivery, payment for the whole family's super merchant pickup, and payment at the store.
2. How to calculate the freight? Online purchase of 1 piece orders 120 yuan, free shipping over 10,000, order customers from 120 yuan, depending on the quantity and the number of boxes.
3. For large cargo customers, please use the remittance method. For urgent orders and orders below 6000 yuan, please pay in full. The deposit is usually 50% of the total amount, and the production will start after receipt.
4. After the remittance, please notify us by phone or mail and inform the last five digits of the account number. If you have any products, please remember to return the recipient's information, name, phone and address.
1. Upload photos or pictures, comics, etc.: If it is a personal theme product, please mail the picture first and explain the product and quantity you want to buy.
2. Photo selection: Please try to be clear and provide high-resolution or high-resolution photos. The original files taken by digital cameras should not be compressed.
3. Adding words, retouching the white background, and drawing, may be related fees according to the difficulty.
4. Large fabrics can be dyed, the cost and working days will increase, but the minimum dyeing order quantity of each material is different, please contact the business if necessary.
5. If there is an opportunity, we can find the closest cloth color on the market for you, the actual situation depends on the availability on the market.
6. The price of basic fabrics is non-woven fabric <nylon fabric <canvas <cotton linen <cotton fabric, the thicker the canvas, the more expensive.
7. The gift-giving activities in the exhibition hall mainly use non-woven cloth and nylon cloth, and the packaging is usually cotton or cotton linen.
Features of each printing method?
1. Digital direct injection: It is attached to the cloth, and there is no upper limit for the color. It is suitable for a small variety and the price is relatively high.
2. Screen printing: The color block of the picture file is clear, and one version is opened in one color. The traditional technique is suitable for a large number of printing, which will incur a printing fee.
3. Sublimation: Can not use pure cotton fabrics, colorful, can be printed on a large area, can be used for fabric curtains.
4. Thermal transfer: color is not limited, suitable for a small variety. Just like a sticker attached, it has a sense of glue, and the details should be framed.
1. Cloth bags do not need to be cleaned frequently. With the use of the bag, the cloth will be softer and more comfortable. Try to use hand washing. Machine washing may deform the bag.
2. Do not rub the pattern, use a brush to gently brush the surface for cleaning.
3. If you get oil or soup, use detergent and water to do local cleaning.
4. The multi-color canvas bag is separated from the white clothes when cleaning, to avoid soaking for a long time.
5. The water temperature should be lower than 30 degrees, please wash it on the reverse side to avoid prolonged immersion.
6. Drying method: Hang to dry, let sunlight dry naturally.